timberland socks as gift for timberland season
FAQ

1.What email address should I use when paying with ?

You can use your any email for your account .

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2.Do you accept Send Money?

Sorry that you cannot send money from to an blacktimberlandboots email address in order to pay for your order. When placing an order and paying via , you will be automatically redirected to the website in order to login and complete payment.

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3. Is blacktimberlandboots concerned about workers’ rights?
 
Absolutely.
The way we see it, we have a responsibility to work with our business partners to provide fair, safe, and non*discriminatory workplaces. We have a department dedicated to making sure what we say in our Code of Conduct is taken to heart. Our passionate and experienced staff, together with additional resources such as local and international non*governmental organizations (NGOs), works to make this happen in communities around the globe.

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4. What system does blacktimberlandboots use to monitor working conditions at contract manufacturers/suppliers?
 
We expect all manufacturers and suppliers of Timberland product, including subcontractors, to abide by our Code of Conduct. We make it an integral part of our agreements, including agreements where Timberland is not directly sourcing from the vendor (i.e., sourcing that occurs via licensees, and distributors). Manufacturers and contracted suppliers of core products/components are assessed prior to the start of Timberland production and annually thereafter throughout the life of the sourcing contract. Following the assessment, training programs and additional guidance, support, and assistance is provided to the factories as needed.

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5. Does blacktimberlandboots address women’s rights?
 
Our Code directs that work environments must be non*discriminatory, and includes issues such as mandated maternity leave. Our assessors specifically address these issues and when necessary, provide corrective actions that directly address women’s issues.

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6. Will blacktimberlandboots pay a living wage?
 
We work hard to ensure that workers receive wages and benefits in accordance with local law, and that overtime is paid at a premium rate. We believe that workers should receive pay that meets their basic need and we work with local groups to find additional ways to positively impact compensation through things like savings and credit plans.

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7. What are you doing about excessive hours?
 
This is a very challenging issue since it is intertwined so closely with industry practices. But we have taken a very strong position: No more than 60 hours per week, 12 hours per day, or 6 days consecutively. Balance between work and life is important. We work with our factory partners to improve production capacity planning and management systems to help all workers achieve a balance. Overtime must always be voluntary and should be limited as much as possible.

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8. How do assessors ensure that they are informed of true conditions at factories?
 
Unfortunately, some factories will try to falsify wage and hour records or coach workers on how to respond to questions in order to hide true conditions from assessors. Our assessors are trained to confirm information by approaching Code of Conduct matters from multiple angles. One way we do this is to collect information from outside the factory—conversing with neighbors, community members, local NGOs, and other companies. At the factory, several interviews are held with different levels of management, documents and computer systems are analyzed, and a significant amount of time is dedicated to conducting multiple confidential discussions with randomly selected workers. These discussions with workers are not what they typically encounter as they are not a Q&A format. Instead, they are participatory information gathering sessions where workers engage in exercises that facilitate dialogue amongst themselves regarding the issues that are important to them.

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9. Have you ever dropped a factory for non*compliance with your Code of Conduct?
 
We believe this is an area of continuous improvement and we think it is most important to take a stand for the workers and have a mechanism for change. Therefore, we want to work with a factory to make change since it is ultimately better for the workers to have jobs than lose their livelihood. We try to work with all vendors to help them modify procedures that don’t comply with our Code of Conduct. However, if a factory has no interest in making change, we will reserve the right to terminate the agreement. We have had to take this step a number of times.

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10. What exactly can I do with My Account?

You can use My Account to:

* view all your order history in the blacktimberlandboots e*commerce system;

* view details of each order, including the delivery status;

* renew licenses of your purchased software when it expires; 

* view the details of the purchased product; 

* find support coordinates such as phones and email addresses from blacktimberlandboots;

* edit your personal data for future use.

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